- General tips that are helpful before placing an order
We do not offer on-line credit card payment service. We prefer to use bank- or wire-transfer services for payments. Our bankers details and transfer information can be found on the electronic pro-forma invoice that you will receive after placing an order. Should you prefer sending a check via mail, our mailing address shows on the electronic invoice that you will receive after placing an order. Orders will be held pending the settlement of the payment. Note that what you are purchasing are licenses - and that there are different license types available to you. Please read the licensing options carefully before ordering.
- Placing an Order
Please use our Fax-Order-Form to place your order. When you have placed an order, we will use your ordering information, to send you an electronic invoice statement that confirms the order and - if done so – a confirmation of the payment. Prices are all final; there are no additional shipping charges or sales taxes (see exception for Dutch customers further down). Take your time when ordering - if you have any questions or concerns before placing the order, or if you are unclear on licensing, please send a note to firstname.lastname@example.org so we can make sure that you have all the information you need and that you are comfortable with your choices.
- Product selection
Select the product and the type of license you need. There are single and multiple site user licenses. Pick the product and enter the type number of license for each product listed on our Fax-Order-Form.
- Price calculation
Calculate the totals of your order. Note that the currency is in EUROS. We have a special pricing for universities, offering a discount of 50% for an educational version. If required you can "Include annual maintenance" to your order. The annual maintenance service fee is 20 % of the product purchase price. It assures you free updates of new program versions.
- Ordering - fill in billing and licensee addresses
You need to fill in licensing specific information (e.g. the name and type of license), the billing name and address, the billing e-mail address and the name and address of the person who will be using the license (licensee) and the licensee's e-mail address. We will send the Software Key to activate the program to this e-mail address. Please enter that information as complete as possible - this information will show automatically on your electronic invoice.
If you would like a reference to show on your invoice such as your Purchase Order number for example, please enter that reference into the reference field of the Fax-Order-Form.
- Value added tax (VAT), Goods and Services tax (GST) and other sales or state taxes
As we are based in the Netherlands, only Dutch customers need to pay value added tax. Our prices do not include this tax; Dutch customers should therefore order via invoice only. For customers outside of The Netherlands, there are no additional sales taxes or shipping charges. Please note that the tax exemption is applicable to European clients, only if they supply their VAT details when ordering.
- Shipment of your Order
We will prepare the shipment upon receiving your purchase order. As soon as your payment is confirmed, we immediately send the package by courier services. You can track and trace your shipment at TNT Express Services.